{"id":4635,"date":"2025-10-06T09:35:54","date_gmt":"2025-10-06T09:35:54","guid":{"rendered":"https:\/\/onway.opream.net\/?page_id=4635"},"modified":"2026-07-29T08:26:14","modified_gmt":"2026-07-29T08:26:14","slug":"policy","status":"publish","type":"page","link":"https:\/\/onway.opream.net\/en\/policy\/","title":{"rendered":"Policy"},"content":{"rendered":"
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Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Privacy Policy<\/b> \u2014 Onway<\/b><\/span>Powered by<\/b>Opream<\/b><\/span>\u00a0 \u00a0<\/span><\/b><\/b><\/p>

Expiry Date\/Last Updated:<\/b> Enter the date<\/p>

This policy explains how the Onway<\/b> <\/span>(\u201cthe Platform\u201d or \u201cwe\u201d) \u2014 owned and operated by Opream<\/b> \u2014 <\/span>your personal data when you use our apps, website, and services to book car rides to specific destinations (\u201cServices\u201d).<\/span><\/p>

1) <\/b><\/span>Scope and Definitions<\/b><\/b><\/p>

This policy applies to: iOS\/Android applications, the website, any APIs (if any), and to the following user categories: Drivers, Riders, and Visitors.<\/p>

Brief definitions<\/b>:<\/b><\/b><\/span><\/p>

  • The Journey<\/b>:<\/b>A transportation service from a starting point to a final destination, requested within the app.<\/span><\/li>
  • Service Fee<\/b>:<\/b> <\/span>Onway receives a percentage of the fare for providing the platform (10%).<\/span><\/li>
  • Payment Providers: Third-party payment processors such as Fawry and InstaPay.<\/li><\/ul>

    2) <\/b><\/span>The data we collect<\/b><\/b><\/p>

    • Account Details<\/b>:<\/b> <\/span>Name, Phone Number, Email, Password (Encrypted), Profile Picture (Optional)<\/span><\/li>
    • Verification and Compliance (Driver-Specific)<\/b>:<\/b>ID number, driver's license and vehicle registration, document images, verification status<\/span>.<\/span><\/li>
    • Trip Data<\/b>:<\/b>Two locations (departure\/arrival), estimated\/final time and pricing, distance and duration, trip status (ongoing\/completed\/cancelled)<\/span>.<\/span><\/li>
    • Payments and Billing<\/b>:<\/b>Payment Method (Egyptian\/Foreign Card\/Reference Code\/TransferInstaPay)<\/span>, Amounts, Fees and Commissions, Refunds, Withdrawal Requests, Transaction References, and Uploaded Payment Receipts<\/span>.<\/span><\/li>
    • Geographic Location<\/b>:<\/b>Location is tracked while using the service (with your consent) to improve pickup, delivery, and safety.<\/span><\/li>
    • Technical Data<\/b>:<\/b> <\/span>Device type and operating system, advertising IDs (if any), IP address<\/span>, cookies, crash and performance logs<\/span>.<\/span><\/li>
    • Communication and Support<\/b>:<\/b>Help Center messages, ratings, complaints, in-app chat data<\/span>.<\/span><\/li><\/ul>

      3) <\/b><\/span>How do we use the data (for processing purposes)?<\/b><\/b><\/p>

      • Providing and operating services<\/b>:<\/b>Account creation, booking, tracking, notifications, and payment settlement.<\/span><\/li>
      • Pricing and Billing<\/b>:<\/b>Invoicing, Payment Proofs, Refunds, Withdrawal Management<\/span>.<\/span><\/li>
      • Verification and Compliance<\/b>:<\/b>Knowledge of Customer (KYC)<\/span>, Anti-Money Laundering (AML)<\/span>, Tax and Regulatory Obligations<\/span>.<\/span><\/li>
      • Security and Quality<\/b>:<\/b>Preventing fraud and abuse, quality control, performance improvement and features.<\/span><\/li>
      • Communication<\/b>:<\/b> <\/span>Operational communications, updates, and marketing (with the option to opt out of marketing).<\/span><\/li>
      • Analysis and Statistics<\/b>:<\/b> <\/span>Using aggregated\/anonymized data whenever possible.<\/span><\/li><\/ul>

        4) <\/b><\/span>legal basis<\/b><\/b><\/p>

        • Contract Execution<\/b>:<\/b> <\/span>Providing flights and processing payments.<\/span><\/li>
        • Legitimate Interest<\/b>:<\/b> <\/span>Security, fraud prevention, service improvement.<\/span><\/li>
        • Legal Obligation<\/b>:<\/b> <\/span>Maintaining accounting and tax records.<\/span><\/li>
        • Approval<\/b>:<\/b> <\/span>Live site tracking and marketing messages.<\/span><\/li><\/ul>

          5) <\/b><\/span>data sharing<\/b><\/b><\/p>

          We share as little data as possible with:<\/span><\/p>

          • Trip Ends<\/b>:<\/b>First Name, Pickup\/Access Point Details, Secure In-App Communication Methods<\/span><\/span><\/li>
          • Payment providers\/wallets: such as Fawry and InstaPay for processing collections\/refunds\/withdrawals according to the channels used.<\/li>
          • Technology Providers<\/b>:<\/b>Hosting, Analytics, Messaging, Identity Verification, Fraud Prevention<\/span>.<\/span><\/li>
          • Regulatory\/Legal Bodies<\/b>:<\/b> <\/span>When there is a valid regulatory obligation or requirement.<\/span><\/li>
          • Mergers\/Acquisitions<\/b>:<\/b> <\/span>With appropriate safeguards and in accordance with the law.<\/span><\/li><\/ul>

            6) <\/b><\/span>Financial transparency and fees<\/b><\/b><\/p>

            This section is for illustrative purposes only, while the terms of service define the detailed rights and obligations..<\/span><\/p>

            (a) Service Ratio<\/p>

            • Onway receives a fixed service fee of 10% of the fare (before taxes and third-party processing fees).<\/li>
            • The invoices\/receipts show the breakdown of the amount (driver's fare, Onway service fee, and processing fees if applicable).<\/li><\/ul>

              (b) Fawry fees when using Fawry channels<\/b><\/b><\/p>

              • Egyptian Card<\/b>:<\/b> 2 <\/b><\/span>Fixed Pound + 1.5<\/b>%<\/b> <\/span>of the amount paid for the service.<\/span><\/li>
              • Foreign Card<\/b>:<\/b> 1.5 <\/b><\/span>Fixed Pound + 1.5<\/b>%<\/b> <\/span>of the deposited amount.<\/span><\/li>
              • Reference Code (not on card)<\/b>:<\/b> 1.5%<\/b> <\/span>of the deposited amount.<\/span><\/li>
              • Refund<\/b>(Refund):<\/b>Deduct 1%<\/b>from the refunded amount.<\/span><\/li><\/ul>

                Fees may change periodically for operational\/regulatory reasons. We will notify you of any material changes before they take effect, when necessary..<\/span><\/p>

                7) Payment via InstaPay (Transfer + Upload Receipt)<\/p>

                We offer the option to pay by transferring the amount to the official Onway\/Opream InstaPay ID (phone number or email address). After the transfer, you will need to upload the payment receipt within the app to complete verification.<\/p>

                What are we collecting?<\/b><\/b><\/p>

                • Transfer Details<\/b>:<\/b>Amount, Date\/Time, Reference\/Description (if applicable), Transferring Party (InstaPay Number\/Email).<\/span><\/li>
                • Uploaded Receipt<\/b>:<\/b> <\/span>Image\/File (<\/span>such as JPG\/PNG\/PDF)<\/span>, and an OCR (Optical Character Recognition) feed<\/span> where applicable.<\/span><\/li>
                • Verification Status<\/b>:<\/b>Accepted\/Rejected\/Under Review, and a brief reason for rejection.<\/span><\/li>
                • Technical Data<\/b>:<\/b> <\/span>File upload data for auditing and fraud prevention purposes.<\/span><\/li><\/ul>

                  Why and how do we use it?<\/b><\/b><\/p>

                  • Contract Execution<\/b>:<\/b> <\/span>Confirm your payment or add the balance.<\/span><\/li>
                  • Fraud Prevention<\/b>:<\/b> <\/span>Reference, amount, and timing matched with our records.<\/span><\/li>
                  • Compliance<\/b>:<\/b> <\/span>Maintaining the necessary documents for accounting\/legal purposes.<\/span><\/li><\/ul>

                    Verification mechanism<\/b><\/b><\/p>

                    • Automated verification + human review<\/b> from the payments team on the Opream dashboard.<\/b><\/li>
                    • In case of rejection, we will explain the reason (unclear receipt\/mismatch\/unknown process) and may request a new submission or additional information..<\/span><\/li><\/ul>

                      Fees related to InstaPay<\/p>

                      • InstaPay\/Bank Commission<\/b>:<\/b>This may be charged by your provider and is the responsibility of the sender.<\/b><\/b><\/li>
                      • Refund via<\/b>InstaPay:<\/b>The refund will be net<\/b> after deducting any applicable commissions\/fees from the provider (if any).<\/span><\/li>
                      • Note<\/b>:<\/b>Using InstaPay<\/span> does not change the Onway service charge (10%)<\/b>or the fare structure; details are shown in the receipt\/summary.<\/span><\/li><\/ul>

                        Note<\/b>:<\/b>Using InstaPay<\/span> does not change the Onway service charge (10%)<\/b>or the fare structure; details are shown in the receipt\/summary.<\/span><\/p>

                        Eligible users (such as drivers) can request a credit withdrawal to their InstaPay ID (phone number\/email).<\/p>

                        What do we collect and process?<\/b><\/b><\/p>

                        • Withdrawal Request<\/b>:<\/b> <\/span>Amount requested, Date\/Time, Recipient's InstaPay ID<\/span>.<\/span><\/li>
                        • Status and Review<\/b>:<\/b> <\/span>Under Review\/Accepted\/Rejected, Reason for Rejection if applicable, Daily\/Weekly\/Monthly Limits<\/span>.<\/span><\/li>
                        • Verification and Compliance<\/b>:<\/b> <\/span>We may request additional documentation\/verifications when suspicious or in accordance with AML\/KYC policies.<\/span><\/li><\/ul>

                          How do we conduct the draw?<\/b><\/b><\/p>

                          • We review eligibility and available balance (after trip settlements and returns\/suspensions).<\/li>
                          • Applicable fees will be deducted before final transfer.<\/b>:<\/span>
                            • InstaPay\/Bank Commission<\/b>on transfer (if applicable) may be deducted from the transferred amount or charged according to the applicable policy, which we will display before confirmation.<\/span><\/b><\/li>
                            • Onway Service Charge (10%)<\/b>This applies to the fare, not the withdrawal process itself.<\/b><\/li>
                            • Any other processing\/compliance fees will be clearly displayed before implementation..<\/span><\/li><\/ul><\/li>
                            • We will send the payment to the InstaPay ID<\/b>that you provided<\/b>and notify you of the transaction status within the app\/by email<\/span>.<\/span><\/li><\/ul>

                              User responsibilities<\/b><\/b><\/p>

                              • ID Accuracy<\/b>InstaPay:<\/b>You are responsible for the accuracy of the destination ID. Transferring funds to an incorrect ID may result in loss\/delay of payment, and we do not guarantee a refund if not made available by the provider.<\/span><\/li>
                              • Fraud Prevention<\/b>:<\/b> <\/span>We may temporarily freeze withdrawals if we suspect fraud and contact you to request additional evidence.<\/span><\/li><\/ul>

                                9) Cookies and Similar Technologies<\/p>

                                We use cookies for secure login, your preferences, and performance measurement. You can control this in your browser settings; disabling cookies may affect some features..<\/span><\/p>

                                10) <\/b><\/span>Data retention<\/b><\/b><\/p>

                                We retain account, trip, payment, and receipt data for the periods necessary to provide services and for accounting\/legal compliance, then delete or anonymize them in accordance with applicable standards..<\/span><\/p>

                                11) <\/b><\/span>Safety<\/b><\/b><\/p>

                                We implement appropriate technical and organizational controls (encryption in transit, strict access controls, continuous monitoring). However, no electronic transmission\/storage method is 100% secure.%.<\/span><\/p>

                                12) <\/b><\/span>Your rights<\/b><\/b><\/p>

                                According to applicable laws, you may be entitled:<\/span><\/p>

                                • Accessing, correcting, and updating your data.<\/li>
                                • Request for deletion<\/b> within legal limits.<\/span><\/li>
                                • Objection\/Restriction<\/b> Processing under certain circumstances.<\/b><\/li>
                                • Withdraw Consent<\/b> (<\/span>Example: Live location tracking or receiving marketing messages).
                                  <\/span>To request any of this, contact us through the support channels below.<\/span><\/li><\/ul>

                                  13) <\/b><\/span>children<\/b><\/b><\/p>

                                  The services are not intended for use by those under the legal age without guardianship. If we become aware of data being collected from a minor without valid consent, we will delete it..<\/span><\/p>

                                  14) <\/b><\/span>International data transfer<\/b><\/b><\/p>

                                  Your data may be processed on servers outside your country with appropriate safeguards (such as standard contractual terms) and suitable security controls..<\/span><\/p>

                                  15) <\/b><\/span>Policy changes<\/b><\/b><\/p>

                                  We may update this policy periodically. We will display the \u201cLast Updated\u201d date and notify you of material changes as needed..<\/span><\/p>

                                  \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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