Privacy Policy — OnwayPowered byOpream   

Expiry Date/Last Updated: Enter the date

This policy explains how the Onway (“the Platform” or “we”) — owned and operated by Opream — your personal data when you use our apps, website, and services to book car rides to specific destinations (“Services”).

1) Scope and Definitions

This policy applies to: iOS/Android applications, the website, any APIs (if any), and to the following user categories: Drivers, Riders, and Visitors.

Brief definitions:

• The Journey:A transportation service from a starting point to a final destination, requested within the app.
• Service Fee: Onway receives a percentage of the fare for providing the platform (10%).
• Payment Providers: Third-party payment processors such as Fawry and InstaPay.

2) The data we collect

• Account Details: Name, Phone Number, Email, Password (Encrypted), Profile Picture (Optional)
• Verification and Compliance (Driver-Specific):ID number, driver's license and vehicle registration, document images, verification status.
• Trip Data:Two locations (departure/arrival), estimated/final time and pricing, distance and duration, trip status (ongoing/completed/cancelled).
• Payments and Billing:Payment Method (Egyptian/Foreign Card/Reference Code/TransferInstaPay), Amounts, Fees and Commissions, Refunds, Withdrawal Requests, Transaction References, and Uploaded Payment Receipts.
• Geographic Location:Location is tracked while using the service (with your consent) to improve pickup, delivery, and safety.
• Technical Data: Device type and operating system, advertising IDs (if any), IP address, cookies, crash and performance logs.
• Communication and Support:Help Center messages, ratings, complaints, in-app chat data.

3) How do we use the data (for processing purposes)?

• Providing and operating services:Account creation, booking, tracking, notifications, and payment settlement.
• Pricing and Billing:Invoicing, Payment Proofs, Refunds, Withdrawal Management.
• Verification and Compliance:Knowledge of Customer (KYC), Anti-Money Laundering (AML), Tax and Regulatory Obligations.
• Security and Quality:Preventing fraud and abuse, quality control, performance improvement and features.
• Communication: Operational communications, updates, and marketing (with the option to opt out of marketing).
• Analysis and Statistics: Using aggregated/anonymized data whenever possible.

4) legal basis

• Contract Execution: Providing flights and processing payments.
• Legitimate Interest: Security, fraud prevention, service improvement.
• Legal Obligation: Maintaining accounting and tax records.
• Approval: Live site tracking and marketing messages.

5) data sharing

We share as little data as possible with:

• Trip Ends:First Name, Pickup/Access Point Details, Secure In-App Communication Methods
• Payment providers/wallets: such as Fawry and InstaPay for processing collections/refunds/withdrawals according to the channels used.
• Technology Providers:Hosting, Analytics, Messaging, Identity Verification, Fraud Prevention.
• Regulatory/Legal Bodies: When there is a valid regulatory obligation or requirement.
• Mergers/Acquisitions: With appropriate safeguards and in accordance with the law.

6) Financial transparency and fees

This section is for illustrative purposes only, while the terms of service define the detailed rights and obligations..

(a) Service Ratio

• Onway receives a fixed service fee of 10% of the fare (before taxes and third-party processing fees).
• The invoices/receipts show the breakdown of the amount (driver's fare, Onway service fee, and processing fees if applicable).

(b) Fawry fees when using Fawry channels

• Egyptian Card: 2 Fixed Pound + 1.5% of the amount paid for the service.
• Foreign Card: 1.5 Fixed Pound + 1.5% of the deposited amount.
• Reference Code (not on card): 1.5% of the deposited amount.
• Refund(Refund):Deduct 1%from the refunded amount.

Fees may change periodically for operational/regulatory reasons. We will notify you of any material changes before they take effect, when necessary..

7) Payment via InstaPay (Transfer + Upload Receipt)

We offer the option to pay by transferring the amount to the official Onway/Opream InstaPay ID (phone number or email address). After the transfer, you will need to upload the payment receipt within the app to complete verification.

What are we collecting?

• Transfer Details:Amount, Date/Time, Reference/Description (if applicable), Transferring Party (InstaPay Number/Email).
• Uploaded Receipt: Image/File (such as JPG/PNG/PDF), and an OCR (Optical Character Recognition) feed where applicable.
• Verification Status:Accepted/Rejected/Under Review, and a brief reason for rejection.
• Technical Data: File upload data for auditing and fraud prevention purposes.

Why and how do we use it?

• Contract Execution: Confirm your payment or add the balance.
• Fraud Prevention: Reference, amount, and timing matched with our records.
• Compliance: Maintaining the necessary documents for accounting/legal purposes.

Verification mechanism

• Automated verification + human review from the payments team on the Opream dashboard.
• In case of rejection, we will explain the reason (unclear receipt/mismatch/unknown process) and may request a new submission or additional information..

Fees related to InstaPay

• InstaPay/Bank Commission:This may be charged by your provider and is the responsibility of the sender.
• Refund viaInstaPay:The refund will be net after deducting any applicable commissions/fees from the provider (if any).
• Note:Using InstaPay does not change the Onway service charge (10%)or the fare structure; details are shown in the receipt/summary.

Note:Using InstaPay does not change the Onway service charge (10%)or the fare structure; details are shown in the receipt/summary.

Eligible users (such as drivers) can request a credit withdrawal to their InstaPay ID (phone number/email).

What do we collect and process?

• Withdrawal Request: Amount requested, Date/Time, Recipient's InstaPay ID.
• Status and Review: Under Review/Accepted/Rejected, Reason for Rejection if applicable, Daily/Weekly/Monthly Limits.
• Verification and Compliance: We may request additional documentation/verifications when suspicious or in accordance with AML/KYC policies.

How do we conduct the draw?

• We review eligibility and available balance (after trip settlements and returns/suspensions).
• Applicable fees will be deducted before final transfer.:
  
  • InstaPay/Bank Commissionon transfer (if applicable) may be deducted from the transferred amount or charged according to the applicable policy, which we will display before confirmation.
  • Onway Service Charge (10%)This applies to the fare, not the withdrawal process itself.
  • Any other processing/compliance fees will be clearly displayed before implementation..
• We will send the payment to the InstaPay IDthat you providedand notify you of the transaction status within the app/by email.

User responsibilities

• ID AccuracyInstaPay:You are responsible for the accuracy of the destination ID. Transferring funds to an incorrect ID may result in loss/delay of payment, and we do not guarantee a refund if not made available by the provider.
• Fraud Prevention: We may temporarily freeze withdrawals if we suspect fraud and contact you to request additional evidence.

9) Cookies and Similar Technologies

We use cookies for secure login, your preferences, and performance measurement. You can control this in your browser settings; disabling cookies may affect some features..

10) Data retention

We retain account, trip, payment, and receipt data for the periods necessary to provide services and for accounting/legal compliance, then delete or anonymize them in accordance with applicable standards..

11) Safety

We implement appropriate technical and organizational controls (encryption in transit, strict access controls, continuous monitoring). However, no electronic transmission/storage method is 100% secure.%.

12) Your rights

According to applicable laws, you may be entitled:

• Accessing, correcting, and updating your data.
• Request for deletion within legal limits.
• Objection/Restriction Processing under certain circumstances.
• Withdraw Consent (Example: Live location tracking or receiving marketing messages).
  To request any of this, contact us through the support channels below.

13) children

The services are not intended for use by those under the legal age without guardianship. If we become aware of data being collected from a minor without valid consent, we will delete it..

14) International data transfer

Your data may be processed on servers outside your country with appropriate safeguards (such as standard contractual terms) and suitable security controls..

15) Policy changes

We may update this policy periodically. We will display the “Last Updated” date and notify you of material changes as needed..